FAQ

Frequently asked questions

How can I reserve a watch?

Watch Collective cannot guarantee reservation without down payment or full payment. All watches are first to pay basis. Scheduling of meet-ups does not guarantee reservation.

How can I guarantee authenticity?

All watches evaluated and curated by Watch Collective are guaranteed to be authentic and in good physical and working condition. 

These are sourced from second hand stores in Japan and Hong Kong, or collectors in the Philippines who sell or consign.

For buyer’s peace of mind, all timepieces are open for authentication at buyer’s expense. All buyers are given a period of 7 days to authenticate. 

Watch Collective grants the buyer a 100% money-back guarantee in the event that the watch has been proven fake with written evaluation from accredited service centers.

What is the condition of your watches?

All watches are ranked according to their physical and working condition:

  • Brand new
  • Excellent condition
  • Very good condition
  • Good condition
  • Heavily used

Imperfections are part of buying pre-owned watches. Please check condition and inclusions listed and manage your expectations.

Do you ship nationwide?

Metro Manila deliveries are fulfilled through Grab, then Provincial & Nationwide deliveries through LBC.

All packages are carefully and discreetly packed. Shipping fees will be calculated after your order has been processed.

How can I view your watches?

We accept meet-ups for clients to view and evaluate the watch of interest. Book an appointment with us on Instagram @watchcollective.ph.

All sales are final after the buyer has already paid and the watch has been handed over. No returns or exchanges.

Can I pay through layaway?

Watch Collective offers 2 to 5 months layaway for selected timepieces. Please contact us on Instagram so we can draft your layaway plan.

A down payment is needed to secure the timepiece. Layaway balances must be paid monthly and on or before the deadline. 

Penalty fees will be added or the layaway plan will be discontinued once the buyer fails to make the payment on the deadline. Down payment is non-refundable.

The watch will only be released once fully paid.

Do you accept pre-orders?

Watch Collective offers luxury watch sourcing for brands such as Cartier, Omega, and Longines.

We also accept pre-orders for jewelry and bags from Japan. Fill out our form on our Contact Page or send us a message on Instagram @watchcollective.ph.

Full payment or down payment is required to pre-order an item.

ETA is 14 days after placing an order. Buyer will regularly be notified regarding shipment status.